Privacy Policy
Privacy Policy for Timber Fence LLC
**Effective Date:** July 29, 2023
Timber Fence LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our fencing and exterior construction services, or interact with our digital advertisements.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
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## 1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). This includes:
* **Contact Data:** Your name, billing address, physical property address, email address, and phone number.
* **Property Data:** Plat maps, property surveys, boundary details, and physical terrain photos collected during on-site assessments.
* **Financial Data:** Payment details, billing history, and credit/financing application details.
* **Technical Data:** IP addresses, browser types, and usage data collected via cookies when you interact with our website or Google Ads.
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## 2. How We Collect Your Information
We collect information through various touchpoints in our three-phase service model:
* **Direct Submission:** When you fill out web forms, call our office, request a digital booking, or submit information through our Google Ads campaigns.
* **On-Site Assessments:** When our estimators physically visit your property to measure boundaries and assess construction terrain.
* **Third-Party Integration:** When you apply for consumer financing or submit payments through our digital portal.
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## 3. How We Use Your Information
We use your data to deliver an efficient, transparent, and high-quality customer experience. Specifically, we use it to:
* Respond to inquiries within our 15-minute response standard.
* Generate accurate, itemized digital quotes and construction contracts.
* Secure necessary municipal building permits and HOA approvals.
* Coordinate material deliveries and dispatch on-site project crews.
* Process secure invoices and manage project financing options.
* Send long-term maintenance care guides and follow-up review requests.
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## 4. How We Protect Your Information
We employ strict administrative, technical, and physical security measures to protect your personal data:
* **Financial Data Isolation:** We maintain a strict **zero-retention policy** for banking and credit card details. All transactions are securely processed through third-party, PCI-DSS compliant payment gateways.
* **Encrypted Storage:** Customer contact data and property files are stored within a password-protected, encrypted Customer Relationship Management (CRM) cloud platform.
* **Restricted Access:** Access to your personal data and project folders is restricted strictly to active administrative staff and your assigned on-site Project Manager.
* **Physical Security:** Any hard-copy blueprints, site plans, or property surveys are securely shredded and destroyed immediately upon project finalization.
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## 5. Sharing Your Information
We do not sell, rent, trade, or lease your personal information to third-party advertisers or lead-generation websites. We only share information with third parties in the following strictly limited scenarios:
* **Subcontractors & Suppliers:** With your assigned project team or material delivery drivers to execute the physical construction.
* **Permitting & Compliance:** With local Georgia government municipalities or HOAs to secure legally mandated construction authorizations.
* **Financial Processors:** With our integrated credit card processors or third-party consumer financing partners to handle your payments.
* **Legal Obligations:** If required by law, court order, or to protect the safety, property, or rights of Timber Fence LLC and our clients.
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## 6. Your Privacy Rights & Choices (Georgia Compliance)
In accordance with Georgia state business guidelines and best practices, you possess specific choices regarding your personal information:
* **Access & Correction:** The right to request a copy of the data we hold about you or request that we correct inaccuracies.
* **Opt-Out:** The right to opt-out of marketing communications or text message loops at any time by replying "STOP" or clicking unsubscribe links.
* **Data Deletion:** The right to request that we delete your personal information, subject to certain legal or operational retention exceptions (such as active warranties, local code compliance, or tax reporting rules).
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## 7. Contact Us
If you have questions, comments, or concerns about this Privacy Policy or our data security practices, please contact us at:
**Timber Fence LLC**
Email: Timberfencellc@gmail.com
Phone: 678-334-1426
State of Operation: Georgia